Child Benefit: general enquiries

Online

😒😜😋 Ask a question about Child Benefit

😒😜😋 Send a general enquiry about your Child Benefit.

😒😜😋 You can also find out how to report changes that affect your Child Benefit, to tell the Child Benefit Office about any changes to your family life.

Ask HMRC online

😒😜😋 Ask HMRC’s digital assistant to find information about:

  • claiming Child Benefit
  • the High Income Child Benefit Tax Charge
  • any change of circumstances for you or your child which may affect your claim

Phone

😒😜😋 Call HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint.

Before you call

😒😜😋 This helpline may ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or you could fail telephone security. If you do not already have a personal tax account, you can set one up.

😒😜😋 HMRC can only discuss your claim with you or someone you have authorised as your representative.

😒😜😋 A partner or someone else can get general advice but they must be authorised to discuss a claim.

😒😜😋 Have your National Insurance number with you when you call.

When you call

😒😜😋 This helpline uses speech recognition software, so you will be asked why you are calling HMRC. Try to answer with short phrases and words, for example:

  • ‘change my address’
  • ‘question about claiming Child Benefit’
  • ‘I can no longer claim Child Benefit’

😒😜😋 If you cannot use speech recognition software, find out how to get help from HMRC if you need extra support.

😒😜😋 You can also use Relay UK if you cannot hear or speak on the phone: dial 18001 then 0300 200 3100.

😒😜😋 Telephone:
0300 200 3100

😒😜😋 Outside UK:
+44 161 210 3086

😒😜😋 Opening times:

😒😜😋 Our phone line opening hours are:

😒😜😋 Monday to Friday: 8am to 6pm

😒😜😋 Closed weekends and bank holidays.

😒😜😋 You can also find out information in:

😒😜😋 Get help from HMRC if you need extra support.

😒😜😋 HMRC may ask if you want to add voice identification to your account. You can find out more in the Voice Identification Privacy Notice.

Find out about call charges

Post

😒😜😋 Write to HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint.

😒😜😋 HM Revenue and Customs — Child Benefit Office
PO Box 1
Newcastle upon Tyne
NE88 1AA
United Kingdom

😒😜😋 If you’re sending a complaint, write ‘complaint’ on the envelope.

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