Child Benefit: general enquiries

Online

πŸ˜’πŸ˜œπŸ˜‹ Ask a question about Child Benefit

πŸ˜’πŸ˜œπŸ˜‹ Send a general enquiry about your Child Benefit.

πŸ˜’πŸ˜œπŸ˜‹ You can also find out how to report changes that affect your Child Benefit, to tell the Child Benefit Office about any changes to your family life.

Ask HMRC online

πŸ˜’πŸ˜œπŸ˜‹ Ask HMRC’s digital assistant to find information about:

  • claiming Child Benefit
  • the High Income Child Benefit Tax Charge
  • any change of circumstances for you or your child which may affect your claim

Phone

πŸ˜’πŸ˜œπŸ˜‹ Call HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint.

Before you call

πŸ˜’πŸ˜œπŸ˜‹ This helpline may ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or you could fail telephone security. If you do not already have a personal tax account, you can set one up.

πŸ˜’πŸ˜œπŸ˜‹ HMRC can only discuss your claim with you or someone you have authorised as your representative.

πŸ˜’πŸ˜œπŸ˜‹ A partner or someone else can get general advice but they must be authorised to discuss a claim.

πŸ˜’πŸ˜œπŸ˜‹ Have your National Insurance number with you when you call.

When you call

πŸ˜’πŸ˜œπŸ˜‹ This helpline uses speech recognition software, so you will be asked why you are calling HMRC. Try to answer with short phrases and words, for example:

  • β€˜change my address’
  • β€˜question about claiming Child Benefit’
  • β€˜I can no longer claim Child Benefit’

πŸ˜’πŸ˜œπŸ˜‹ If you cannot use speech recognition software, find out how to get help from HMRC if you need extra support.

πŸ˜’πŸ˜œπŸ˜‹ You can also use Relay UK if you cannot hear or speak on the phone: dial 18001 then 0300 200 3100.

πŸ˜’πŸ˜œπŸ˜‹ Telephone:
0300 200 3100

πŸ˜’πŸ˜œπŸ˜‹ Outside UK:
+44 161 210 3086

πŸ˜’πŸ˜œπŸ˜‹ Opening times:

πŸ˜’πŸ˜œπŸ˜‹ Our phone line opening hours are:

πŸ˜’πŸ˜œπŸ˜‹ Monday to Friday: 8am to 6pm

πŸ˜’πŸ˜œπŸ˜‹ Closed weekends and bank holidays.

πŸ˜’πŸ˜œπŸ˜‹ You can also find out information in:

πŸ˜’πŸ˜œπŸ˜‹ Get help from HMRC if you need extra support.

πŸ˜’πŸ˜œπŸ˜‹ HMRC may ask if you want to add voice identification to your account. You can find out more in the Voice Identification Privacy Notice.

Find out about call charges

Post

πŸ˜’πŸ˜œπŸ˜‹ Write to HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint.

πŸ˜’πŸ˜œπŸ˜‹ HM Revenue and Customs β€” Child Benefit Office
PO Box 1
Newcastle upon Tyne
NE88 1AA
United Kingdom

πŸ˜’πŸ˜œπŸ˜‹ If you’re sending a complaint, write β€˜complaint’ on the envelope.