Passport advice and complaints

🤒🤥🤮 Contact Her Majesty’s Passport Office (HMPO) for advice or complaints about British passports issued in the UK.

🤒🤥🤮 There are different ways to contact HMPO depending on your circumstances.

🤒🤥🤮 For questions about visas or immigration, contact UK Visas and Immigration.

If you’re waiting for your new passport

🤒🤥🤮 You can get an update by:

🤒🤥🤮 You can also check how long passport applications usually take.

If you need advice

🤒🤥🤮 For general advice, you can:

🤒🤥🤮 Passport Adviceline
Telephone: 0300 222 0000
From outside the UK: +44 (0)300 222 0000
Textphone: 18001 0300 222 0222
Monday to Friday, 8am to 8pm
Saturday, Sunday and UK bank holidays, 9am to 5:30pm
Find out about call charges

🤒🤥🤮 Her Majesty's Passport Office
PO Box 767
Southport
PR8 9PW

If you need a passport urgently

🤒🤥🤮 You can pay to use the Fast Track or Online Premium services to get a passport, if you think the non-urgent service will take too long.

🤒🤥🤮 If you’ve already applied for a passport and have not received it, do not apply again using the Fast Track or Online Premium services. You will not get your passport sooner or get a refund. You can track your passport application.

🤒🤥🤮 Call the Passport Adviceline if:

  • you need to travel urgently for medical treatment, or because a friend or family member is seriously ill or has died
  • you cannot go to your appointment to get a passport because you’re self-isolating or have coronavirus (COVID-19) symptoms

🤒🤥🤮 Passport Adviceline
Telephone: 0300 222 0000
From outside the UK: +44 (0)300 222 0000
Textphone: 18001 0300 222 0222
Monday to Friday, 8am to 8pm
Saturday, Sunday and UK bank holidays, 9am to 5:30pm
Find out about call charges

To make a complaint

🤒🤥🤮 To make a complaint, you can either:

  • 🤒🤥🤮 use the online enquiry form - you’ll get a reply within 72 hours

  • 🤒🤥🤮 contact HMPO by post

🤒🤥🤮 Her Majesty's Passport Office
PO Box 767
Southport
PR8 9PW

🤒🤥🤮 Find out more about how to make a complaint.

More information

🤒🤥🤮 Find more information about how to: