Independent Case Examiner

Latest from Independent Case Examiner

See all latest documents

What we do

πŸ˜”πŸ˜ΆπŸ€­ The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.

πŸ˜”πŸ˜ΆπŸ€­ ICE works with the Department for Work and Pensions.

πŸ˜”πŸ˜ΆπŸ€­ Read more about what we do


Our management

Independent Case Examiner

Contact ICE

The Independent Case Examiner

PO Box 209
L20 7WA
United Kingdom

πŸ˜”πŸ˜ΆπŸ€­ Email

πŸ˜”πŸ˜ΆπŸ€­ [email protected]

πŸ˜”πŸ˜ΆπŸ€­ Telephone

0800 414 8529

πŸ˜”πŸ˜ΆπŸ€­ Fax

0151 221 6601

πŸ˜”πŸ˜ΆπŸ€­ Telephone from outside the UK

+44 151 221 6500

πŸ˜”πŸ˜ΆπŸ€­ NGT text relay – if you cannot hear or speak on the phone

18001 then 0800 414 8529

πŸ˜”πŸ˜ΆπŸ€­ British Sign Language (BSL) video relay service
Go to the video relay service, if you're on a computer:
Find out how to use the service on mobile or tablet -
Monday to Friday, 9am to 5pm

The video relay service uses a free plugin. You may need to change the security settings on your device to install this.

You must contact the organisation you want to complain about before you contact the Independent Case Examiner. If you’ve not had a final response from them we won’t consider your complaint. We only reply to emails that are related to the work we do.

There will usually be someone to take your call from Monday to Friday, 8am to 6pm.

Due to the ongoing coronavirus (COVID-19) outbreak, it may take longer to deal with your complaint as staffing levels are constantly changing.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.

Corporate information

Jobs and contracts

Our Personal information charter explains how we treat your personal information.