Legal Aid Agency

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What we do

πŸ˜ͺπŸ˜–πŸ˜± We provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems.

πŸ˜ͺπŸ˜–πŸ˜± LAA is an executive agency, sponsored by the Ministry of Justice.

πŸ˜ͺπŸ˜–πŸ˜± Read more about what we do

Documents

Transparency and freedom of information releases

See all transparency and freedom of information releases

Our management

Chief Executive
Principal Legal Adviser
Head, Corporate Centre
Director of Finance Business Partner
Head of Public Defender Service
Head of Service Development and Central Commissioning
Head of High Cost Civil Complex Cases
Head of Operations Finance Business Partnering
Head of Contract Management and Assurance
Head of Case Management
Second Permanent Secretary, Ministry of Justice and Chief Executive Officer, HM Prison & Probation Service
Head of Transformation, jobshare
Head of Transformation, jobshare

Contact LAA

General enquiries

Legal Aid Agency
Unit B8
Berkley Way
Viking Business Park
Jarrow
South Tyneside
NE31 1SF
United Kingdom

πŸ˜ͺπŸ˜–πŸ˜± Email

πŸ˜ͺπŸ˜–πŸ˜± [email protected]

πŸ˜ͺπŸ˜–πŸ˜± Civil general enquiries

0300 200 2020

πŸ˜ͺπŸ˜–πŸ˜± DX 742350 JARROW

Users experiencing technical problems with the Client and Cost Management System (CCMS) should contact [email protected]

Case specific enquiries should be raised within CCMS.

Welsh language helpline

πŸ˜ͺπŸ˜–πŸ˜± Welsh language helpline

0300 200 2020

πŸ˜ͺπŸ˜–πŸ˜± Callers wishing to talk to an adviser in Welsh should press the # key on their device after the prompt.

Criminal application enquiries

πŸ˜ͺπŸ˜–πŸ˜± Telephone

0300 200 2020

πŸ˜ͺπŸ˜–πŸ˜± For information on how to contact us by post or e-mail visit the contacts page: https://englishlegacy.co.uk/www.gov.uk/guidance/apply-for-legal-aid

Criminal billing enquiries

πŸ˜ͺπŸ˜–πŸ˜± Telephone

0300 200 2020

πŸ˜ͺπŸ˜–πŸ˜± For information on how to contact us by e-mail visit the contacts page: https://englishlegacy.co.uk/www.gov.uk/guidance/claim-for-criminal-legal-work-under-graduated-fee-schemes

Civil Legal Advice

πŸ˜ͺπŸ˜–πŸ˜± Contact Form: Civil Legal Advice

πŸ˜ͺπŸ˜–πŸ˜± Telephone

0345 345 4 345

πŸ˜ͺπŸ˜–πŸ˜± Get free and confidential legal advice in England and Wales if you’re eligible for legal aid. Work out if you qualify for legal aid at https://englishlegacy.co.uk/www.gov.uk/check-legal-aid

The service will check if you qualify for legal aid and if you do you can speak to a CLA operator who will check your details and put you through to a CLA legal adviser.

Public Defender Service

πŸ˜ͺπŸ˜–πŸ˜± Email

πŸ˜ͺπŸ˜–πŸ˜± [email protected]

πŸ˜ͺπŸ˜–πŸ˜± Contact Form: Public Defender Service

πŸ˜ͺπŸ˜–πŸ˜± The Public Defender Service (PDS) is a criminal law supplier, funded by the Legal Aid Agency (LAA) and has offices in Cheltenham, Darlington, Pontypridd and Swansea.

Public Defender Service: Advocacy Unit

πŸ˜ͺπŸ˜–πŸ˜± Email

πŸ˜ͺπŸ˜–πŸ˜± [email protected]

Secured Debt

Secured Debt Team
Legal Aid Agency 1
PO BOX 10619
Nottingham
NG6 6DX
United Kingdom

πŸ˜ͺπŸ˜–πŸ˜± Email

πŸ˜ͺπŸ˜–πŸ˜± [email protected]

πŸ˜ͺπŸ˜–πŸ˜± DX 324205
Nottingham 59

All enquiries relating to statutory charge cases or debts that have a security against a property. To assist us with your enquiry, please provide an Office Copy Entry alongside any correspondence, if you have one, and provide written authority if you are acting for a third party.

Cash and Collections

Cash and Collections Team
PO Box 10620
Nottingham
NG6 6DY
United Kingdom

πŸ˜ͺπŸ˜–πŸ˜± Email

πŸ˜ͺπŸ˜–πŸ˜± [email protected]

πŸ˜ͺπŸ˜–πŸ˜± Telephone

0300 200 2020

πŸ˜ͺπŸ˜–πŸ˜± DX 324204
Nottingham 59

Enquiries relating to management of unsecured debt and enquiries relating to receipt of money to the LAA. Payments can take up to 5 working days to show on our systems.

Reporting fraud against the LAA

Counter Fraud and Investigations
Legal Aid Agency
Postal Point 13.53
Floor 13
102 Petty France
London
SW1H 9AJ
United Kingdom

πŸ˜ͺπŸ˜–πŸ˜± Email

πŸ˜ͺπŸ˜–πŸ˜± [email protected]

Claims concerning LAA decisions

The Principal Legal Adviser
Central Legal Team
Legal Aid Agency
Postal Point 13.51
Floor 13
102 Petty France
London
SW1H 9AJ
United Kingdom

πŸ˜ͺπŸ˜–πŸ˜± Email

πŸ˜ͺπŸ˜–πŸ˜± [email protected]

Technical support

πŸ˜ͺπŸ˜–πŸ˜± Email

πŸ˜ͺπŸ˜–πŸ˜± [email protected]

πŸ˜ͺπŸ˜–πŸ˜± Technical support

0300 200 2020

LAA eTendering portal

πŸ˜ͺπŸ˜–πŸ˜± Email

πŸ˜ͺπŸ˜–πŸ˜± [email protected]

πŸ˜ͺπŸ˜–πŸ˜± Contact Form: LAA eTendering portal

πŸ˜ͺπŸ˜–πŸ˜± LAA Tender helpdesk

0800 069 8630

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Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.
  3. Make a new request by contacting us using the details below.

Freedom of Information requests

Disclosure Team
Postal Point 10:38
Floor 10
102 Petty France
London
SW1H 9AJ
United Kingdom

πŸ˜ͺπŸ˜–πŸ˜± Email

πŸ˜ͺπŸ˜–πŸ˜± [email protected]

Corporate information

Jobs and contracts

Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.